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Job Title:
Tour Logistics Manager
Job Location:
Position Level:
Position Report To:
Operations Manager
Position Responsibilities:


  • Manage overall communications and maintain relationships with contracted tour suppliers
  • Manage one to two direct reports
  • Create and maintain technical itineraries and other related documents for tour managers and coach drivers
  • Create and maintain customer itineraries based on product created to be included in customer travel documents and internal documents
  • Create, distribute and manage tour manager expense templates
  • Communicate clearly and accurately all trip logistics and needs via email, teleconferencing and phone with suppliers and tour managers as required
  • Coordinate with local operators regarding guest counts including rooming list, logistics coordination, extra arrangements, special considerations, trip details, etc., and updates to suppliers as required
  •  Liaise with Finance to ensure all supplier payments including deposits are paid on time
  •  Conduct tour briefings with tour managers prior to tour start date
  •  Collaborate with Product with any operational issues and provide support to the Tour Operations Manager and tour managers when on-the-road issues arise and ask relevant questions in order to respond effectively
  •  Collaborate on Customer reviews and Tour manager feedback
  •  Research customer services issues with suppliers and vendors
  •  Optimize operational processes to ensure maximum efficiency while maintaining quality standards
  •  Assist with the implementation of new processes and procedures and identify new opportunities to streamline existing ones
  •  Collaborate and work with cross-functional partners in Sales, Systems, Marketing, Product and Operations teams in the US & UK to identify and implement solutions to customer and/or operational issues
Percent Travel:
Direct Reports:
Experience Required:

·       Minimum 5 years of professional work experience in operations or logistics within the travel industry

·       Computer literate with strong proficiency in Excel

·       Exceptional attention to detail

·       Strong problem-solving and time management skills

·       Self-starter with hands-on approach and demonstrated ability to work efficiently  

·       Strong communication skills (verbal and written) 

Education Required:
Other Remarks: