The Sales Operations Manager is responsible for developing and managing all of the operations, systems, and processes required by the sales organization to be successful in achieving the company’s revenue goals.  This person will be an important leader, strategic thinker, and operations optimizer for the entire sales organization, working closely with the VP of Sales to ensure that the company has an efficient, effective and result-driven organization that is capable of delivering on the company’s plans for transformative growth.

• Operations Development and Management
• Oversee all sales operational management
• Drive improvements in internal and customer-facing processes, systems, data reporting, and analysis to help scale the sales organization for significant growth
• Establish clear deal structure and compliance guidelines and measure sales adherence to defined processes
• Establish and evangelize best practices and use of Salesforce.com by the sales organization and company as a whole
• Be a thought leader and strategic thinker always looking on the lookout for innovative solutions and improvements, including how data is used to provide actionable insights for sales and the company as a whole
• Train new team members on the sales process and reinforce key learnings with the broader team

• Liaison With Marketing
• Serve as a liaison and primary point of contact with marketing to ensure that all marketing campaigns are efficiently and accurately delivered in the market
• In conjunction with VP of Sales and BDMs, provide the voice of the B2B customer to ensure all marketing strategies and programs are aligned with the needs of the sales team and requirements of the market
• Collaborate with sales, marketing, services and finance teams to design and drive scalable solutions for sales that best support go-to-market strategies and drive transformative growth
• As a stakeholder but not an executor, provide input on B2B marketing campaigns and partner marketing plans and provide approvals on marketing campaigns before they go to market

• Oversee all sales operational management
• Drive improvements in internal and customer-facing processes, systems, data reporting, and analysis to help scale the sales organization for significant growth

o   Establish clear deal structure and compliance guidelines and measure sales adherence to defined processes

o   Establish and evangelize best practices and use of Salesforce.com by the sales organization and company as a whole

o   Be a thought leader and strategic thinker always looking on the lookout for innovative solutions and improvements, including how data is used to provide actionable insights for sales and the company as a whole

o   Train new team members on the sales process and reinforce key learnings with the broader team

•        Bachelor’s Degree or related experience and/or training; or equivalent combination of education and experience       
•        Familiarity with a variety of concepts, practices, and procedures within the tour operator field
•        Strong customer service and relationship-building skills
•        Effective presentations skills
•        Ability to adapt to change in a fast paced environment
•        Excellent communication and organization skills
•        Strong time management skills
•        Strong computer skills including MS Office Suite and Salesforce
•        Strong marketing thinking and understanding of the communication disciplines.
•        Assertive and able to take charge of a situation when appropriate with the ability to lead, motivate and influence others