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Job Title:
Product Manager, Americas & Middle East
Job Location:
Position Level:
Position Report To:
Director, Product Development & Operations
Position Responsibilities:

Create and Manage Products to Achieve Sales and Margin Goals

  • Lead product research, design, development and pricing activities to ensure appropriate product quality, positioning, and profitability
  • Review utilizationweekly and react quickly if additional inventory is required.
  • Develop vendor relationships through communication, site visits and product immersion trips
  • Negotiate and finalize favorable contracts with Destination Management Companies (DMCs) and vendors, including itemized costs
  • Perform ongoing competitive monitoring, raise issues and recommendations to improve products
  • Obtain additional inventory to meet regional goals
  • Ensure established product guidelines and standards are met and continue to improve upon guests’ experiences
  • Partner with internal sales trainers to develop and deliver destination knowledge to help increase revenue and sales
  • Propose/advise on new product recommendations and opportunities, utilizing partnerships, DMC and tourism office information and destination development
  • Offer input and opportunity-based recommendations to drive competitive advantage and guest experience enhancements
  • Ensure products operate within set budgets

Maintain Timely and Accurate Deliverables in Accordance with Product Calendar

  • Confirm all product components, required inventory, and supplier/vendor arrangements within established timeframe 
  • Deliver all creative materials in accordance with established “handover” and proofing timelines
  • Deliver all product costs in accordance with established pricing timeline, and be prepared to justify related cost rationale including competitive positioning
  • Complete all internal product data files for all products
  • Train and advise all sales staff including Travel Consultants and Sales Directors
  • Ensure timely delivery of pricing/product information to the Sales and Marketing teams for related marketplace activities

Ensure Product Quality and Guest Feedback Meet or Exceed Company Goals

  • Ensure DMCs, suppliers/vendors understand and fulfill all necessary product requirements and arrangements per company product standards
  • Educate staff and vendors on company product/quality standards
  • Travel as necessary to inspect product inclusions, meet with suppliers/vendors, etc, to ensure product quality and delivery standards
  • Proof all product and marketing related information to ensure products are accurately and appropriately positioned
  • Review Guest Questionnaires, identify issues and develop action plans to address


Manage Product Team

  • Manage, mentor and lead Product Specialist and Tailor Made Product Specialist
  • Lead by example
  • Ensure team’s deliverables and deadlines are met
  • Attend weekly Product Team Meetings to review & respond to sales, quality and marketing issues
Percent Travel:
Direct Reports:
Experience Required:
  • Bachelor’s Degree in a business discipline required and/or equivalent related industry experience
  • 6-8 years of industry experience
  • Proven experience in product management in the travel and/or hospitality industries
  • Proven experience in product development, tour construction, operations, costing
  • Budgeting, P&L analysis, contract negotiation and management
  • Verbal and written communication, problem-solving, workload management
  • Demonstrated flexibility, initiative, and a collaborative perspective
  • Strong knowledge of world geography
  • Adaptable to new challenges and champions change
  • Team player
  • Competent in the use of Microsoft Office applications including Word and Power Point
Education Required:
Other Remarks: