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Job Title:
Operations Manager
Job Location:
Position Level:
Position Report To:
Position Responsibilities:

The Operations Manager is responsible for successfully planning, managing, and delivering expected results. Manage the global supply chain: manufacturing, purchasing, compliance procedures, logistics, and procedures.

  •          Work closely with the overseas Agent and provide oversight for all factory audits, compliance/testing protocols, and corrective actions.
  •          Review of all freight rates and negotiations (by sea and inland)
  •          Identify and address expense drivers within the Company (i.e., chargebacks, defectives, and logistic expenses)
  •          Clear communication and collaboration with cross-functional teams, including Product Development, Sales, & Finance
  •          Improve Company processes and documentation to train and improve efficiency across departments
  •          Lead, mentor and initiate training and cross-training of staff to establish a knowledgeable and strong operations team.



 Manage Production

  •          Work closely with the overseas Agent to improve efficiencies in our manufacturing process, reporting and auditing of factory output, and compliance
  •          Responsible for all factory compliances, testing protocols, and corrective actions.
  •          Automate information flow between Agent & Company
  •          Monthly calls with Agent to go over risks & factory issues in production
  •          Build production at factories which include forecast & commitments by retailers
  •          Assess & negotiate cost savings with each factory on volume purchases, etc


Manage Logistics: 3PL & Freight Forwarder

  •          Ensure we have a good team to support our shipping & receiving needs.
  •          Monthly review and approve all expenses with the 3PL warehouse before submitting to CEO for sign-off.
  •          Build a working relationship with our freight forwarders.
  •          Regular review of all freight rates and negotiate. Monthly/Quarterly reporting to the CEO/Finance

Percent Travel:
Direct Reports:
Experience Required:
  •       Minimum 5 years of progressive experience in management positions related to responsibilities listed above.
  •       Minimum 5 years of progressive experience in developing and implementing strategic operating plans.
  •       Experience in a fast-paced entrepreneurial environment with short lead times, frequent collaborative meetings, and changing retail environment
  •       Experience managing Asian contract manufacturers
  •       Demonstrated management expertise, including the ability to motivate, mentor, and lead change.
  •       Demonstrated ability to work well in a fast-paced, results-oriented, deadline-driven environment
  •       Strong leadership skills, self-confidence, and excellent communication skills
  •       Strong experience with warehousing and manufacturing for "big box" retailers
  •       Strong experience with QA, factory compliance, and factory audits
  •       Computer proficiency to include Microsoft Office and EDI.

Education Required:
Other Remarks: