Job Title:
Tour Logistics Manager
Job Location:
Midwest
Relocation:
No
Position Level:
Manager
Position Report To:
Operations Manager
Position Responsibilities:
- Manage overall communications and maintain relationships with contracted tour suppliers
- Manage one to two direct reports
- Create and maintain technical itineraries and other related documents for tour managers and coach drivers
- Create and maintain customer itineraries based on product created to be included in customer travel documents and internal documents
- Create, distribute and manage tour manager expense templates
- Communicate clearly and accurately all trip logistics and needs via email, teleconferencing and phone with suppliers and tour managers as required
- Coordinate with local operators regarding guest counts including rooming list, logistics coordination, extra arrangements, special considerations, trip details, etc., and updates to suppliers as required
- Liaise with Finance to ensure all supplier payments including deposits are paid on time
- Conduct tour briefings with tour managers prior to tour start date
- Collaborate with Product with any operational issues and provide support to the Tour Operations Manager and tour managers when on-the-road issues arise and ask relevant questions in order to respond effectively
- Collaborate on Customer reviews and Tour manager feedback
- Research customer services issues with suppliers and vendors
- Optimize operational processes to ensure maximum efficiency while maintaining quality standards
- Assist with the implementation of new processes and procedures and identify new opportunities to streamline existing ones
- Collaborate and work with cross-functional partners in Sales, Systems, Marketing, Product and Operations teams in the US & UK to identify and implement solutions to customer and/or operational issues
Percent Travel:
5%
Direct Reports:
Yes
Experience Required:
· Minimum 5 years of professional work experience in operations or logistics within the travel industry
· Computer literate with strong proficiency in Excel
· Exceptional attention to detail
· Strong problem-solving and time management skills
· Self-starter with hands-on approach and demonstrated ability to work efficiently
· Strong communication skills (verbal and written)
Education Required:
BS/BA
Other Remarks: